PRIVACY POLICY

Entri Online Ticketing Marketplace

Last Updated: [Insert Date]

1. Introduction

This Privacy Policy explains how Entri collects, processes, stores, and protects personal information in accordance with the Protection of Personal Information Act (POPIA).

2. Information We Collect

2.1 Personal Information

Name and surname
Email address
Phone number
Billing information
Identification details (where required)

2.2 Transaction Data

Ticket purchases
Payment confirmations
Event attendance history

2.3 Technical Information

IP address
Device information
Browser type
Cookies and analytics data

3. How We Collect Information

Information is collected when you:

register an account;
purchase tickets;
contact support;
browse the Platform.

4. Purpose of Processing

We process personal information to:

provide ticketing services;
process payments;
send confirmations;
prevent fraud;
comply with legal obligations;
improve services.

5. Legal Basis for Processing

Processing occurs under:

contractual necessity;
legal compliance;
legitimate business interests;
user consent.

6. Sharing of Information

We may share information with:

event organisers;
payment processors;
IT service providers;
regulatory authorities when legally required.

We do not sell personal information.

7. Data Retention

Personal data is retained only as long as necessary for:

contractual obligations;
legal compliance;
dispute resolution.

8. Security Measures

We implement:

encryption,
secure servers,
restricted access controls,
regular monitoring.

No system is completely secure; users accept inherent internet risks.

9. User Rights Under POPIA

You have the right to:

access personal data;
request correction;
request deletion;
withdraw consent;
lodge complaints with the Information Regulator.

10. Cookies

Cookies are used to:

improve user experience;
remember preferences;
analyze traffic.

Users may disable cookies via browser settings.

11. Cross-Border Transfers

Data may be transferred internationally where service providers operate outside South Africa, subject to adequate safeguards.

12. Changes to Policy

We may update this Privacy Policy periodically.

13. Contact

Privacy Officer — Entri
Email: